Welcome to O.W. London Limited Terms & Conditions of use.

All orders are subject to these Terms & Conditions.

By placing an order you agree to be bound by the Terms & Conditions set out below.


This website is operated by O.W. London Limited. O.W. London offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


While we do hope you will be delighted with your order, we understand that sometimes you are not completely satisfied. Please contact enquiries@ow-london.com if this is the case. Items must be returned within 14 days of receipt and we will gladly offer an exchange, a refund or a credit note. Please pack items securely and use registered delivery. Please make sure you keep your registered delivery receipt, as we cannot accept liability for goods lost or damaged in transit.

You may cancel your order with O.W. London Limited for any reason by giving written notice to O.W. London Limited within 24 hours of the time when you placed the order, provided your order has not already been dispatched. Please write to enquiries@ow-london.com. It is up to you to make sure, if you want to cancel, that the notice is received by us in time. If you cancel within the 24-hour period, any payments you have made, including for postage and packaging, will be refunded in full. If your goods have already been dispatched, and you wish to return them, we are happy to accept them and to provide a refund on condition that they are returned in perfect condition, unused and in their original packaging. We will not provide a refund if you do not do this. Please see Deliveries and Returns for the procedure to follow with returns.


All prices displayed on the O.W. London Limited website are given in pounds sterling and include VAT (this stands for Value Added Tax and is a UK sales tax) at 20.00%.

You are responsible for the payment of any taxes or duties in any place outside the United Kingdom to which we dispatch your order. The total cost of your order includes the price of your products and postage and packaging charges. Please see Deliveries and Returns for further information on delivery charges. We do everything we can to meet our delivery timetables, but sometimes we will be unable to do so. Please bear with us if there are very occasionally delays. However, we are not liable for any losses of any kind caused by failure to meet a delivery date that we have given you. Prices on the website are subject to change without notice. If this occurs after the time that you place your order we will inform you before we dispatch it. The same is true if we notice that our website has a pricing error on it. We will not dispatch the goods until we have your agreement to the revised price.


Please see Delivery section.


We do all that we can to ensure that all information on our website, such as dimensions and specifications, is correct. Sometimes it is possible that there may be errors. O.W. London Limited will correct all such errors as soon as it can after it becomes aware of them, but is not liable for any loss or damage caused by them.

Please be aware that there can be colour variations within products and that the colour that you see a product on your screen may differ from how it appears on the product itself.


As many of our products are handmade sizes may vary slightly from those given.


O.W. London Limited reserves the right to alter these Terms & Conditions. It reserves the right to do so at any time, and is not obliged to give notice other than placing them on its website. When altered by notice via the website, they apply to any orders received the time of alteration.


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).


Any questions about the Terms of Service should be sent to us at enquiries@ow-london.com.